REFUND POLICY

Last Updated: [Date]

At [CustomDissertationService.com] (“Company,” “we,” “us,” or “our”), we are committed to providing high-quality dissertation and academic writing services. While our primary goal is to ensure client satisfaction, we understand that, under certain circumstances, refund requests may arise. This Refund Policy outlines the terms and conditions governing refunds for our services.

1. General Overview

1.1 Scope
This policy applies to any client (“you,” “your”) who engages our academic writing services, including but not limited to dissertations, theses, research papers, and editing services.

1.2 Agreement
By placing an order with us, you acknowledge that you have read, understood, and agreed to the terms of this Refund Policy, alongside our Terms and Conditions and other relevant policies.

2. Valid Reasons for Refund

2.1 Non-Delivery of Work

  • If we fail to deliver the requested work by the agreed-upon deadline and do not provide any prior notice of delay, you may request a refund.
  • If only a partial draft is delivered without subsequent follow-up or completion, the refund will be proportional to the portion of work not delivered.

2.2 Significant Quality Issues

  • If the final deliverable does not align with the original instructions or falls below acceptable academic standards, you must first request revisions as outlined in our Revision Policy.
  • If, after multiple revisions, you remain dissatisfied due to clearly identifiable quality issues (e.g., off-topic work, substantial errors), you may submit a refund request. We reserve the right to assess the work and decide the proportion of the refund, if any.

2.3 Plagiarism

  • We guarantee plagiarism-free work. If any part of the final deliverable is proven to be plagiarized (beyond acceptable similarity limits and properly cited material), you may be eligible for a partial or full refund, contingent on the severity and scope of the issue.
  • Proof of plagiarism must be provided (e.g., official plagiarism report). We reserve the right to investigate and verify the claim.

2.4 Technical or Billing Errors

  • If you are charged an incorrect amount due to a technical or billing error on our part, we will promptly correct the charge or issue a refund for the difference.

3. Non-Refundable Situations

3.1 Changing Requirements

  • If you change the initial instructions after the work has begun, resulting in the need for a completely new scope or approach, we reserve the right to refuse a refund. In such cases, additional fees may apply to accommodate the new requirements.

3.2 Completed and Approved Work

  • Once you have approved and accepted the final deliverable, refunds are typically no longer available unless covered under Section 2 (Significant Quality Issues or Plagiarism) and reported within a reasonable timeframe.

3.3 Delayed Communication

  • Failure to respond to our inquiries or requests for clarification may limit your eligibility for a full refund, especially if the delay hinders our ability to complete the work according to the original schedule or instructions.

4. Refund Request Procedure

4.1 Submission of Request
To initiate a refund request, please contact us via email at support@customdissertationservice with:

  • Your order details (Order ID, date, etc.)
  • A clear explanation of the issue and reason for the refund request
  • Relevant evidence, if applicable (e.g., plagiarism reports, conflicting instructions, etc.)

4.2 Response Timeline
We aim to acknowledge all refund requests within [e.g., 2 business days]. Our team will review your case and may ask for additional documentation or clarification.

4.3 Investigation and Outcome
After reviewing the details, we will determine whether the request meets the criteria for a refund under this policy. Our decision will be communicated to you via email along with any applicable next steps.

5. Refund Processing

5.1 Payment Method
Approved refunds will be processed using the original payment method unless otherwise agreed upon in writing.

5.2 Time Frame
It may take [e.g., 5–10 business days] for the refund to appear on your payment statement, depending on your bank or payment provider.

6. Contact Us

If you have any questions regarding this Refund Policy or need assistance with a refund request, please reach out to:

We value transparency and fairness in our processes and will work diligently to address any concerns you may have.

Thank you for choosing [CustomDissertationService.com]!